Inside the black bag

Abstract

Reports two contrasting complementary perspectives on the evolving quality tool kit. Offers, first, an approach to creative teamwork and organizational learning using enhanced tools that foster collaboration through shared space, and second, a theoretical framework called total performance management. Claims the total performance management approach provides a more effective context for applying tools already at our disposal, and that it is critical to building successful improvement programmes which deliver bottom‐line results to companies.

Citation

Miyashiro, M. (1996), "Inside the black bag", The TQM Magazine, Vol. 8 No. 5, pp. 47-50. https://doi.org/10.1108/09544789610146042