Current status of total quality management implementation in Taiwan companies
Pao‐Long Chang
(College of Management, National Chiao Tung University)
Kuen‐Horng Lu
(Department of Industrial Engineering and Management, National Kaohsiung Institute of Technology, Taiwan, ROC.)
861
Abstract
A survey was carried out to obtain some information about TQM implementation in Taiwan. Describes the main findings through the eight critical factors of TQM – role of top management and quality policy, role of quality department, training, employee relations, process management/operating procedures, quality data and reporting, product/service design, supplier quality management.
Keywords
Citation
Chang, P. and Lu, K. (1995), "Current status of total quality management implementation in Taiwan companies", The TQM Magazine, Vol. 7 No. 1, pp. 14-19. https://doi.org/10.1108/09544789510076852
Publisher
:MCB UP Ltd
Copyright © 1995, MCB UP Limited