Manchester United – A Model Example of CQI in Action

Abstract

Reports on the Continuous Quality Improvement (CQI) Conference of April 1994. Manchester United is cited as a model for team building and CQI. The practice of teamwork, with commitment from top management, was a recurring theme. CQI means keeping fresh, investing new concepts and new methods of quality systems. It requires total commitment from the entire organization and putting trust in the workforce.

Citation

Johns, A. (1994), "Manchester United – A Model Example of CQI in Action", The TQM Magazine, Vol. 6 No. 5, pp. 34-34. https://doi.org/10.1108/09544789410067970