Quality Management: A Bitter Pill to Swallow or a Panacea for our Pains ?

Abstract

The implementation of quality management is not proceeding quickly enough. Proposes that the delay is caused by avoidance of organization disruption in the short term. Presents the concept of encouraging management commitment by making relevant quality related expenditure attractively tax deductible and discusses the expansion of the quality movement into general society, along with a funding plan that governments can use to introduce the proactive approach.

Citation

Mackowski, S.J. (1994), "Quality Management: A Bitter Pill to Swallow or a Panacea for our Pains ?", The TQM Magazine, Vol. 6 No. 5, pp. 5-6. https://doi.org/10.1108/09544789410067961