Total Quality Management : Another Mast to String Your Flag to, or a Means to Change a Company’s Culture?

Abstract

A shot in time appraisal of the development of TQM within a relatively small manufacturing unit (100 people). Details the unit’s original position, what methodology was used and who took responsibility for the implementation. Details the benefit gained by the exercise and a perspective from a team of people striving for continual improvement.

Citation

Shields, M. (1994), "Total Quality Management : Another Mast to String Your Flag to, or a Means to Change a Company’s Culture?", The TQM Magazine, Vol. 6 No. 5, pp. 45-46. https://doi.org/10.1108/09544789410067899