How to Sustain the Total Quality Management Process after the First 12 Months

Abstract

Describes symptoms of a TQM process not working. From eight years experience working with TQM in the service industries, an 11‐point plan has been devised for sustaining the TQM process after the first 12 months

Citation

Lund, K. and Thomsen, C. (1994), "How to Sustain the Total Quality Management Process after the First 12 Months", The TQM Magazine, Vol. 6 No. 5, pp. 47-49. https://doi.org/10.1108/09544789410067880