Understanding Quality through Systems Thinking

Abstract

Outlines, with the aid of diagrams, the core concepts of systems theory as a basis for understanding the applications of systems thinking in organizations. Explains ideas like waste, outcomes and feedback in systems terms, and links systems thinking with quality thinking. Once systems thinking is understood, understanding organizational systems and quality management becomes easy. The diagrams and summarized principles are useful for anyone wanting to teach the concepts to others.

Citation

Cusins, P. (1994), "Understanding Quality through Systems Thinking", The TQM Magazine, Vol. 6 No. 5, pp. 19-27. https://doi.org/10.1108/09544789410067853