Lessons in Consistency: Statistical Process Control in Forte plc
Abstract
Reports on a pilot study of the application of statistical process control (SPC) in the staff restaurant at Forte Corporate headquarters, to identify problems of application in the service industry. Finds that process control may have benefits and led to Forte’s more detailed study of a large business hotel and evaluation of implementation.
Keywords
Citation
Jones, P. and Dent, M. (1994), "Lessons in Consistency: Statistical Process Control in Forte plc", The TQM Magazine, Vol. 6 No. 1, pp. 18-23. https://doi.org/10.1108/09544789410052705
Publisher
:MCB UP Ltd
Copyright © 1994, Company