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Lessons in Consistency: Statistical Process Control in Forte plc

Peter Jones, Michael Dent

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 February 1994

1178

Abstract

Reports on a pilot study of the application of statistical process control (SPC) in the staff restaurant at Forte Corporate headquarters, to identify problems of application in the service industry. Finds that process control may have benefits and led to Forte’s more detailed study of a large business hotel and evaluation of implementation.

Keywords

Citation

Jones, P. and Dent, M. (1994), "Lessons in Consistency: Statistical Process Control in Forte plc", The TQM Magazine, Vol. 6 No. 1, pp. 18-23. https://doi.org/10.1108/09544789410052705

Publisher

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MCB UP Ltd

Copyright © 1994, Company

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