Opening the door to improvement

Abstract

Demonstrates how management consultancy CMG has conserved its open culture, despite having grown dramatically in size. Identifies the ways in which the company transfers its strong culture to newly acquired companies through Training and education. Notes that the adoption of a TQM policy over the last few years has been seen as the next step in maintaining and improving the working environment, and also as a way of helping staff to approach the issue of quality in a more specific way.

Citation

Lee‐Mortimer, A. (1992), "Opening the door to improvement", The TQM Magazine, Vol. 4 No. 1. https://doi.org/10.1108/09544789210034149