A comparative analysis and review of national quality awards in Europe: Development of critical success factors

Abstract

Purpose

Through the analysis of different initiatives of all EU countries in relation to business excellence models, there is a need to map these initiatives and to compare the most “interesting” quality awards of European Union by means of their substantial differentiation from European Foundation of Quality Management (EFQM) model. The aim of this paper is to propose the necessity for a diverse business excellence system, which respects the cross‐cultural differentiations of EU countries.

Design/methodology/approach

This research is based on information gathered by means of structured questionnaires, telephone interviews with representative Quality Award organizations and other written material collected from literature.

Findings

The findings are summarized as follows. EU countries do not have a common framework to address business excellence, however the “European Quality Award” based on the “EFQM Excellence Model” is the most widespread in the previous decade. There is a tendency towards own developments on national quality awards in the current decade. There is a clear indication of Quality Awards “nature” across EU: there are the national ones which are supported by their governments in the sense of financial support to organizations and the private ones which are supported by associations, chambers, private organizations and non profit organizations. There is a tendency of all social and business partners (in the governmental and private sector) to participate in the organizations so as to administer and manage the awards and business excellence models. This participation varies according to the political system of the EU country.

Research limitations/implications

This paper reviews only 31 major Total Quality Awards out of the 51 that are identified excluding entrepreneurship awards and regional ones that tend to represent their national quality awards. Future research could include a sector analysis, such as SMEs business excellence awards, or a thorough analysis of public sector awards.

Practical implications

The paper reviews all major NQAs in EU and indicates an inclination to move from EFQM model to a more dynamic system of business excellence, which respects the diverse cultures of EU nations. The models, which are called TQM models, business excellence models or national quality award ones are used throughout the paper with the same meaning.

Originality/value

This paper is based on both a structured survey and on literature review. It is the first time that is proposed to be published.

Citation

Mavroidis, V., Toliopoulou, S. and Agoritsas, C. (2007), "A comparative analysis and review of national quality awards in Europe: Development of critical success factors", The TQM Magazine, Vol. 19 No. 5, pp. 454-467. https://doi.org/10.1108/09544780710817874