TQM: terrific quality marvel or tragic quality malpractice?

Abstract

Purpose

Total quality management has seen a tremendous rise of popularity in the 1980s and 1990s. Aims to question the effectiveness, utility and use of TQM among many people – practitioners, as well as academics.

Design/methodology/approach

Discusses the lack of common interpretations of TQM based on literature study. The answer to the question whether TQM is a marvel or malpractice depends on several factors, for instance, in what kinds of organizations TQM is applied, what interpretation of TQM is made, and what input the theorists and practitioners have, i.e. their earlier environment, culture and values. Often respondents and opponents use the same word but mean different things.

Findings

TQM should not be rejected as a whole if one or even, many applications fail. TQM should, however, be applied with considerable consideration of the specifics of the target organization, the purpose of the organization, and the purpose of applying TQM.

Originality/value

The paper emphasizes the lack of common interpretations of TQM.

Citation

Bergquist, B., Fredriksson, M. and Svensson, M. (2005), "TQM: terrific quality marvel or tragic quality malpractice?", The TQM Magazine, Vol. 17 No. 4, pp. 309-321. https://doi.org/10.1108/09544780510603161