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Process analysis in general practice ‐ a new perspective?

Ruth J. Boaden, Judy M. Zolkiewski

International Journal of Health Care Quality Assurance

ISSN: 0952-6862

Article publication date: 1 July 1998

566

Abstract

This paper reports the initial findings from a study of the application of process analysis into a general practice. It discusses the issues surrounding the relationships between clinical and managerial tasks. A new model of primary care is proposed which takes into account management issues and separates out non‐patient contact activities. Evidence is presented and conclusions are drawn about front/back office activities, general practice as a small business, patient care and suggestions are made for future work.

Keywords

Citation

Boaden, R.J. and Zolkiewski, J.M. (1998), "Process analysis in general practice ‐ a new perspective?", International Journal of Health Care Quality Assurance, Vol. 11 No. 4, pp. 117-122. https://doi.org/10.1108/09526869810216034

Publisher

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MCB UP Ltd

Copyright © 1998, MCB UP Limited

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