Quality Assurance in the Voluntary Sector

Abstract

Reports on a small‐scale quality assurance analysis of rural mental health drop‐in centres. Within a cross‐sectional research design, measures were taken of the centres’ structure, process and outcome. The instruments used to take these measures were structured interviews, questionnaires and direct observation, which were applied to clients, staff and referrers. It was found that the centres achieved their objectives with considerable success, including high levels of client and referrer satisfaction. Concludes that the three centres provided a quality service which complements the formal options (i.e. NHS and Social Services). Draws implications for the extension of NHS staff roles in relation to the voluntary sector.

Citation

Milne, D. and Gibson, L. (1994), "Quality Assurance in the Voluntary Sector", International Journal of Health Care Quality Assurance, Vol. 7 No. 6, pp. 16-19. https://doi.org/10.1108/09526869410067089