An Approach to Consumer Feedback in an Out‐patient Specialty Service

Abstract

Details an approach to consumer feedback in an out‐patient specialty service. Outlines the approach to undertaking a consumer survey and how feedback from people using the Genito‐Urinary Medicine services can be obtained. The aim of the survey was to assess the level of individual/personal care. Gives the objectives and methodology, main findings and recommendations, together with a cost benefit analysis of the work.

Citation

Gupta, P.C., Witty, J. and Wright, N. (1993), "An Approach to Consumer Feedback in an Out‐patient Specialty Service", International Journal of Health Care Quality Assurance, Vol. 6 No. 5. https://doi.org/10.1108/09526869310045813