Quality Management in Health Care Environments

Abstract

Examines the application of total quality management (TQM) in hospitals, where the patient takes on the aspects of a business organization′s customer. Discusses ways of implementing TQM through top management and empowerment, and their effects. Examines three examples of TQM already at work within the health care system. Concludes that the quality initiative can be effective in encouraging formal standards of care, which are important in improving a patientbased system.

Citation

Roberts, I.L. (1993), "Quality Management in Health Care Environments", International Journal of Health Care Quality Assurance, Vol. 6 No. 2. https://doi.org/10.1108/09526869310032646