Evaluating user experience of an NHS mental health service

Abstract

This study evaluated the treatment and care received in terms of the care programme approach (CPA) framework within a local specialist mental health community team. A survey method was used to ascertain user experiences (31 respondents), using a brief questionnaire about their treatment and care. The results demonstrated that some clients did not perceive the CPA to be fully implemented. Specifically, clients revealed that they would like more information to be given to them and they did not indicate a full involvement in their care‐planning processes. However, the results pointed to mainly positive perceptions of the professionals involved in client treatment and care. The discussion highlights the similarity of these findings to previous research as well as reviewing the methodological limitations of this study.

Citation

Hanson, M. (2003), "Evaluating user experience of an NHS mental health service", International Journal of Health Care Quality Assurance, Vol. 16 No. 7, pp. 341-346. https://doi.org/10.1108/09526860310500005