User feedback from family‐planning clients in Uganda

Abstract

The objectives of this study were to determine knowledge, satisfaction and perceptions of clients of a community‐based family‐planning program in Uganda. In an interview survey, male and female clients (48 female clients and one male client) were interviewed. Main outcome measures were the client knowledge score, the client satisfaction score, and the clients’ general perception of family‐planning services. Client knowledge and client satisfaction scores were high (85/100 vs 78/100). Obstacles to program improvement as perceived by clients were resistance to family planning by male sexual partners and religious leaders as well as shortages in the supply of contraceptives. In conclusion, it can be said that female clients in Kabarole were satisfied with the services they received from both male and female community‐based distributors (CBDs). Satisfaction with and acceptance of male CBDs by female clients are important for the increased recruitment of male CBDs in family planning.

Citation

Kipp, W. and Flaherty, A. (2003), "User feedback from family‐planning clients in Uganda", International Journal of Health Care Quality Assurance, Vol. 16 No. 7, pp. 334-340. https://doi.org/10.1108/09526860310499990