Best practices from a library cat
Abstract
Purpose
The purpose of this paper is to encourage substantive personal interaction with public library patrons.
Design/methodology/approach
The argument for implementing a service model based on personal interaction is presented.
Findings
By using the story of a library cat, library staff can replicate a similar emotional bond and loyalty with its patrons.
Originality/value
Affectionate animals can teach us a lot about ourselves and help to improve service to library patrons.
Keywords
Citation
Lund, J.R. (2011), "Best practices from a library cat", The Bottom Line, Vol. 24 No. 1, pp. 49-50. https://doi.org/10.1108/08880451111142060
Publisher
:Emerald Group Publishing Limited
Copyright © 2011, Emerald Group Publishing Limited