Impression management tactics and affective context: influence on sales performance appraisal

Abstract

Purpose

Despite the recognition that the subordinate's influence is a particularly noteworthy feature of the social context with considerable potential to affect the performance evaluation process, there are almost no studies that consider this influence in a selling context. Attempting to contribute to address these needs, the model presented here depicts a number of social and situational factors influencing supervisor's rating of salesperson's performance, primarily operating through affective processes.

Design/methodology/approach

Data were collected from 122 salespeople and their immediate managers from 35 firms pertaining to nine different industries.

Findings

SEM results indicated that supervisor‐focused impression management was positively related to the supervisor's liking of the salesperson. Consistent as well with prior research is the positive influence of supervisor's affect towards salesperson on the supervisor's ratings of sales performance, both directly and indirectly, through the effect on salesperson's perceived interpersonal skills. Finally, a salesperson's physical attractiveness demonstrated significant positive effects on performance ratings, through the influence on supervisor's liking and salesperson's interpersonal skills.

Practical implications

These results have important managerial implications: sales managers should be aware that salespeople might be using impression management tactics and that the use of these behaviours might influence the way that they evaluate their employee's performance. Managers should also remain vigilant to the potential bias based on physical appearance in hiring and supervising salespeople.

Originality/value

This study contributes to the knowledge of the social and affective variables that influence the sales performance appraisal process, an area of research that is almost unexplored.

Citation

Bande Vilela, B., Varela González, J.A., Fernández Ferrín, P. and Luisa del Río Araújo, M. (2007), "Impression management tactics and affective context: influence on sales performance appraisal", European Journal of Marketing, Vol. 41 No. 5/6, pp. 624-639. https://doi.org/10.1108/03090560710737651