Building a culture of quality assurance in the libraries of the University of Ljubljana
Abstract
Purpose
This paper seeks to examine measures for assessing library performance from three perspectives: efficiency, effectiveness and service quality.
Design/methodology/approach
The concepts of the measurement of library performance are discussed in order to identify appropriate research methods for studying the libraries of the University of Ljubljana.
Findings
A set of performance indicators and a research method are suggested.
Originality/value
This paper fulfils a need for a practical solution of how to improve service quality in university libraries. The libraries of the University of Ljubljana are used as a case study.
Keywords
Citation
Turk, N. (2007), "Building a culture of quality assurance in the libraries of the University of Ljubljana", New Library World, Vol. 108 No. 3/4, pp. 177-182. https://doi.org/10.1108/03074800710735375
Publisher
:Emerald Group Publishing Limited
Copyright © 2007, Emerald Group Publishing Limited