An approach to the evaluation of quality performance of the companies in Turkey

Abstract

This paper aims to create a fuzzy set perception of some quality characteristics in order to prepare a basis for further evaluation. It cites industries that have good quality characteristics as examples. A large amount of data about company characteristics and various factors pertaining to the implementation of total quality management and ISO 9000 was collected through a survey and its results and implications are discussed. In conclusion this paper provides a guide for companies in Turkey in their quest for quality and prepares a basis for a more general evaluation tool for developing countries.

Citation

Cebeci, U. and Beskese, A. (2002), "An approach to the evaluation of quality performance of the companies in Turkey", Managerial Auditing Journal, Vol. 17 No. 1/2, pp. 92-100. https://doi.org/10.1108/02686900210412306