Performance measures for library networked services and resources

Abstract

The paper presents performance indicators for the library’s electronic services. Traditional performance indicators were meant for libraries with print collections and lending services. In several projects and international cooperation indicators have been developed for library networked resources and services. The paper describes the problems of data collection and gives definitions for the electronic collection and the different steps of using electronic services.

Citation

Poll, R. (2001), "Performance measures for library networked services and resources", The Electronic Library, Vol. 19 No. 5, pp. 307-315. https://doi.org/10.1108/02640470110408887