Measuring the effectiveness of quality assurance systems in the construction industry
Ahmed A.R. Al‐Nakeeb
(University of Glamorgan, Glamorgan, Wales, UK)
Trefor Williams
(University of Glamorgan, Glamorgan, Wales, UK)
Peter Hibberd
(University of Glamorgan, Glamorgan, Wales, UK)
Stuart Gronow
(University of Glamorgan, Glamorgan, Wales, UK)
1810
Abstract
Many large construction companies in the UK are now operating a quality assurance (QA) system to ISO 9000, yet there seems to be no available evidence that they have developed any way of measuring the “effectiveness” of their systems in meeting prescribed quality objectives. This paper discusses the difficulties faced in attempting to develop a model in the form of a matrix to measure the effectiveness of QA systems.
Keywords
Citation
Al‐Nakeeb, A.A.R., Williams, T., Hibberd, P. and Gronow, S. (1998), "Measuring the effectiveness of quality assurance systems in the construction industry", Property Management, Vol. 16 No. 4, pp. 222-228. https://doi.org/10.1108/02637479810243437
Publisher
:MCB UP Ltd
Copyright © 1998, MCB UP Limited