Enhancing Quality Control: New Developments

Abstract

The quality of American products after decades of improvement has stopped progressing. Historical trends of traditional quality management fail to motivate workers and ensure quality production. A new way of addressing quality is necessary. Innovative quality programmes provide a stimulus to increased competitiveness in domestic and international markets. Companies which adopt these approaches receive benefits in reduced costs, expanded productivity, higher employee morale, and greater customer satisfaction.

Citation

McCracken, M.L. and Kleiner, B.H. (1991), "Enhancing Quality Control: New Developments", Industrial Management & Data Systems, Vol. 91 No. 6, pp. 20-23. https://doi.org/10.1108/02635579110004647