Users’ levels of satisfaction with reserve collection services in a state university library in Nigeria

Abstract

This is a survey of users’ levels of satisfaction with reserve collection services at Delta State University Library, Abraka, Nigeria. By means of a questionnaire, data were collected. Findings revealed the personal characteristics of the respondents and their levels of satisfaction with reserve collection, loan policy, staff, condition of reading room, opening hours and the time it takes to serve users. The paper concludes by making recommendations for improvement.

Citation

Adomi, E.E. and Iwhiwhu, B.E. (2004), "Users’ levels of satisfaction with reserve collection services in a state university library in Nigeria", Collection Building, Vol. 23 No. 1, pp. 39-44. https://doi.org/10.1108/01604950410514721