Lean organization, management by process and performance measurement

Abstract

Shows how the pursuit of excellence and the organizational change required by lean production leads to a management‐by‐process organization, and that management by process influences the performance measurement system (PMS). Uses Zanussi‐Electrolux ‐ the biggest European producer of domestic appliances ‐ as a case study example. Provides a detailed analysis of the organizational change and its effects on performance measurement.

Citation

De Toni, A. and Tonchia, S. (1996), "Lean organization, management by process and performance measurement", International Journal of Operations & Production Management, Vol. 16 No. 2, pp. 221-236. https://doi.org/10.1108/01443579610109947