Business performance measurement and change management within a TQM framework
International Journal of Operations & Production Management
ISSN: 0144-3577
Article publication date: 1 January 2001
5767
Keywords
Citation
McAdam, R. and Bannister, A. (2001), "Business performance measurement and change management within a TQM framework", International Journal of Operations & Production Management, Vol. 21 No. 1/2, pp. 88-108. https://doi.org/10.1108/01443570110358477
Publisher
:Emerald Group Publishing Limited
Copyright © 2001, Emerald Group Publishing Limited