User consultation in public library services
Anne Morris
(Anne Morris is a Senior Lecturer in the Department of Information and Library Studies at Loughborough University, Loughborough)
Elizabeth Barron
(Elizabeth Barron is Librarian at Chester Library, Chester)
1404
Abstract
The idea that user consultation is central to effectiveness, quality and efficiency is still relatively new in many public service organisations, including libraries. This paper reviews the methods available and describes the results of a survey of all UK public library authorities to find out what methods they employ, their effectiveness, and in which context they are used. Recommendations are also made for improving user consultation within libraries.
Keywords
Citation
Morris, A. and Barron, E. (1998), "User consultation in public library services", Library Management, Vol. 19 No. 7, pp. 404-415. https://doi.org/10.1108/01435129810232027
Publisher
:MCB UP Ltd
Copyright © 1998, MCB UP Limited