A case study analysis of the impact of satisfaction and organizational citizenship on productivity

Abstract

Despite significant investment in capital improvements and training, a rod mill suffered from chronically low productivity. The authors conducted a survey to measure employee satisfaction and to determine the correlation between employee satisfaction and productivity. The study found a correlation between average job satisfaction, low motivation and the resulting low productivity. A direct correlation was also found between low productiity and poor communication between management, supervisors and employees. The article offers recommendations to improve productivity by increasing employee involvement and communication.

Citation

Appelbaum, S.H., Adam, J., Javeri, N., Lessard, M., Lion, J., Simard, M. and Sorbo, S. (2005), "A case study analysis of the impact of satisfaction and organizational citizenship on productivity", Management Research News, Vol. 28 No. 5, pp. 1-26. https://doi.org/10.1108/01409170510629023