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Effective human resource management in the credit union industry

Management Research News

ISSN: 0140-9174

Article publication date: 1 March 2001

846

Abstract

Considers the need to focus on the correct utilization of employees in their interaction of customers within the credit union industry. Discusses the common bond issue within unions and the moves towards further relaxation of membership. Looks at the type of employee required by the industry. Covers the concept of outsourcing, recruitment, background checks, coaching, mystery shopping and cross‐selling. Concludes that you should treat staff how you want to treat your customers.

Keywords

Citation

White, J. and Kleiner, B.H. (2001), "Effective human resource management in the credit union industry", Management Research News, Vol. 24 No. 3/4, pp. 127-132. https://doi.org/10.1108/01409170110782739

Publisher

:

MCB UP Ltd

Copyright © 2001, MCB UP Limited

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