Web 2.0 and the library: a transformational technology?

Abstract

Purpose

This paper is the final one in a series which has tried to give an overview of so‐called transformational areas of digital library technology. The aim has been to assess how much real transformation these applications can bring about, in terms of creating genuine user benefit and also changing everyday library practice.

Design/methodology/approach

The paper provides a summary of some of the legal and ethical issues associated with web 2.0 applications in libraries, associated with a brief retrospective view of some relevant literature.

Findings

Although web 2.0 innovations have had a massive impact on the larger World Wide Web, the practical impact on library service delivery has been limited to date. What probably can be termed transformational in the effect of web 2.0 developments on library and information work is their effect on some underlying principles of professional practice.

Research limitations/implications

The legal and ethical challenges of incorporating web 2.0 platforms into mainstream institutional service delivery need to be subject to further research, so that the risks associated with these innovations are better understood at the strategic and policy‐making level.

Practical implications

This paper makes some recommendations about new principles of library and information practice which will help practitioners make better sense of these innovations in their overall information environment.

Social implications

The paper puts in context some of the more problematic social impacts of web 2.0 innovations, without denying the undeniable positive contribution of social networking to the sphere of human interactivity.

Originality/value

This paper raises some cautionary points about web 2.0 applications without adopting a precautionary approach of total prohibition. However, none of the suggestions or analysis in this piece should be considered to constitute legal advice. If such advice is required, the reader should consult appropriate legal professionals.

Citation

Joint, N. (2010), "Web 2.0 and the library: a transformational technology?", Library Review, Vol. 59 No. 7, pp. 489-497. https://doi.org/10.1108/00242531011065082