Aligning library assessment processes to the library's service environment: A conceptual model

Abstract

Purpose

The purpose of this paper is to understand the alignment of assessment processes in libraries and develop a conceptual model of aligning library performance assessment for effective reporting of library value and performance to stakeholders.

Design/methodology/approach

The paper reviews of library performance assessment literature and current practice research to identify the need and value of aligned performance assessment processes for libraries, the primary contributing alignment factors affecting the library assessment process, and potential benefits of improved alignment of the assessment process for libraries.

Findings

Libraries can improve the reporting and value of their assessment processes by improving the alignment of their assessment processes in two ways: internally through the use of consistent and innovative processes, metrics, and culture within the library and externally by embracing the alignment factors of the library's service environment. The library must develop more effective assessment alignment processes by progressively elevating the alignment of the library's assessment processes from internal non‐alignment of assessment to the total alignment of assessment to the library’ service environment and the dynamic environmental factors driving today's libraries.

Practical implications

Increasing the alignment of a library's assessment processes can improve the efficiency of assessment processes, the effectiveness of the results of the assessment processes, and the library stakeholder's appreciation and understanding of the results of the assessment processes.

Originality/value

Provides a conceptual model applicable to all types of libraries to increase the alignment of assessment and the library's ability to report value and impact.

Citation

Nash White, L. (2008), "Aligning library assessment processes to the library's service environment: A conceptual model", Library Review, Vol. 57 No. 7, pp. 499-513. https://doi.org/10.1108/00242530810894022