Costing the effectiveness of training: case study 2 ‐ improving Parcelforce productivity

Abstract

This is the second part of a study which sought to cost the effectiveness of major training programmes. While the first part reported on training designed for a specific target group of drivers, this second study reports on the cost effectiveness of a management training programme designed to produce improved productivity in a major parcel handling office. Discusses the results in terms of: improvements in British Standards Institute ratings for the industry; terms of associated cost savings in parcel handling; and finally more subjective beneficial outcomes.

Citation

Hedges, P. and Moss, D. (1996), "Costing the effectiveness of training: case study 2 ‐ improving Parcelforce productivity", Industrial and Commercial Training, Vol. 28 No. 4, pp. 8-12. https://doi.org/10.1108/00197859610120065